FAQs

IMPORTANT NOTE: We will go on a break after we deliver the April 2022 box. Do follow us on our social media platforms to keep abreast of latest updates. ***Currently our subscription plans are on hold.***

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Tell me about Breathe(TM).

Breathe(TM) is a monthly self-care subscription for women and aims to address 12 types of self-care. Each monthly box is curated to include products that address a particular self-care type.

What kind of products do you curate?

Skincare, haircare, mental health, financial planning, digital habits, personal care, practical care - we cover a gamut of concerns. Each curated product is sourced carefully to help with the subscribers’ self-care journey and improve their well-being. We source our products from small businesses, women entrepreneurs, artisans and craftspeople. We also source products from brands who follow ethical business practices, and whose products are natural, organic, and cruelty-free. Each monthly box’s contents are intended to be a surprise, but sneak peaks will be shared in the members’ monthly newsletter and on social media. 

How do I subscribe?

***Currently our subscription plans are on hold.***

There are 2 subscription plans to choose from: 1-month, and 3-months. The minimum subscription plan available is 1-month. The cut-off date to subscribe to a new plan will be the 10th of each month. Your first box will arrive the same month, unless otherwise there are shipping delays.

Subscriptions are pre-paid and will auto-renew according to the selected plan at the end of your subscription cycle. You can cancel anytime before your renewal date and choose to not be renewed. However, you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3-month subscription and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be re-billed and your subscription will end. We also offer one-time purchases either for self or as a gift for a loved one.  

How can I gift a subscription?

You could gift a subscription plan or a single box to someone you love using our one-time purchase option. At billing, you will enter your card details and your billing address, and the shipping address will have to be that of the recipient’s. You can also buy a gift card.

What if I want to skip a month or put my subscription on hold?

You can skip a month (or more) of your subscription or put your subscription on hold until further notice by emailing us at marketing@breathe-selfcare.com. Please ensure you opt to skip a month BEFORE your renewal date if you wish to skip the next box. Please use a suitable subject line that will indicate your request to skip or hold.

How long should I wait for my monthly box to arrive?

We currently offer FREE SHIPPING on all subscription plans as a limited time offer. We ship the boxes between the 25 - 30th of each month, so that you can receive your box around the end of the same month or the beginning of the following month. We ship only within the United States currently and you should receive your box within 3-7 business days via USPS. We will share the exact date of shipping for each month in our newsletter and on our social media accounts. We currently do not take international orders. Details of shipping will also be available on your account summary. Due to COVID-19, please expect a delay in shipping timelines. We charge shipping on single purchases.

When is my renewal date?

Your subscription will renew on the day your subscription period ends. You can cancel anytime before your renewal date and choose to not be renewed. However, you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3-month subscription and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be re-billed and your subscription will end.   

What are your Shipping & Billing Policies?

We ship between the 25-30th of every month, and offer FREE SHIPPING on all plans as a limited time launch offer. Please note due to time zone differences, your renewal date may slightly vary depending on your location. Please ensure your address is correct at check-out. Breathe/JCD Lifestyle LLC is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee will be charged to reship the package. Due to COVID-19 and the holiday season, please expect a delay in shipping timelines.

Do you ship internationally?

We do not offer international shipping at the moment.

When is the cut-off date to order this month's box?

The cut-off date to order is the 10th of each month, as we ship between the 25-30th of each month. For example, cut-off date to order January boxes is January 10th.

What if I moved and need to change my address?

You can change your address by emailing us at marketing@breathe-selfcare.com or by logging into you account. Please inform us immediately after you move. The cut-off date to change your address for the month's box is before the 20th of the month in which your box ships (for example: If your box ships between November 25-30th, last day to change your address is before November 20th). After your address is changed in our records, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance.

What if I subscribe and then cancel right away?

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will be billed for the first box and you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at marketing@breathe-selfcare.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours. 

How do I cancel my subscription?

You can cancel by emailing us at marketing@breathe-selfcare.com or by logging into you account.

How do I reactivate my subscription?

You can reactivate your subscription at any time by emailing us at marketing@breathe-selfcare.com or by logging into you account. Your card will be automatically charged upon reactivation of your subscription.

What is your refund policy?

We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at marketing@breathe-selfcare.com, and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card.

We do not take back boxes that have been delivered. If you are unsatisfied with your box, there are ways to dispose it: gift it to someone, or donate it to a thrift store or a homeless shelter. 

Can I return or exchange individual items in the box?

We will replace individual items that are damaged, missing, or defective only. You do not have to return damaged or defective items to us. Please email us at marketing@breathe-selfcare.com, and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly include any replacements for the exact item or include an alternative item in your next month’s box!

What if my box is not in my mailbox or at my doorstep?

Mailing services sometimes have the tendency to leave packages at a common mailbox or parcel room if you are living in an apartment complex or a community. Do remember to check there as well if you don’t find your package in front of your door or in your mailbox.

What if my box is lost/stolen?

All Breathe box orders come with tracking. JCD Lifestyle is not responsible for lost/stolen packages once marked as delivered by the postal carrier or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through the postal carrier's official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery. Please check your common mailbox/parcel room for deliveries, if you live in a community.

What if my account has insufficient funds when I subscribe or when I am re-billed?

If your card is declined for insufficient funds or is expired during your renewal period, we will automatically keep trying to renew your subscription. If we are still unsuccessful after a few tries, we will automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. JCD Lifestyle, LLC is not responsible for any overdraft charges from banks or credit cards. 

Have more questions? Contact us: marketing@breathe-selfcare.com